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Shipping & Returns  HEADING_TITLE

Despatch Policy:

Prices on the site include delivery to UK (Mainland) only. For items with a selling price up to £50 inclusive, we will ship by Royal Mail first class “signed for” delivery, where size and weight allow. For items in excess of £50, we will ship by Royal Mail standard parcel service, including insurance at an appropriate level. We always obtain a certificate of despatch from the post office. If you wish us to use any other service, please let us know and we will advise any difference in price. Shipping to European Union countries is at the flat rate of £5.00, for orders valued up to £150.00 and £20.00 for orders over £150.00. Shipping to the rest of the World (outside UK and EU) is £7.50 for orders up to £150.00 and £60.00 for orders over £150.00.  Whilst every effort will be made to ensure that all items are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally despatched within 3 working days. If we are unable to expedite your order within 7 working days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order or selecting other goods.

Returns

All goods leave us in perfect condition. In the unlikely and unfortunate event of your goods arriving faulty or damaged, please report this to us within 2 days of receipt. You will be asked to return the goods and the original packaging in order for us to make a claim. You may also be asked to complete a declaration confirming the damage and supporting our claim. We cannot do this until the goods have been received by us. Any reasonable postage costs incurred in the return of faulty or damaged goods will be refunded. We recommend goods be returned by a secure method, such as recorded delivery, as we cannot be held responsible for goods lost in transit whilst being returned to us.

 

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